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Terms and conditions of sale

These terms and conditions (together with our Privacy Policy and Website Terms of Use) (“Terms and Conditions”) provide you with information about us and set out the legal terms governing our sale of Magnifiscience products (“Products”) located on our website https://www.magnifi-science.com (“Website”) to you. These Terms and Conditions do not apply if you purchase Magnifiscience products from anywhere other than our Website (for example, if you purchase Magnifiscience products from one of our authorised distributors or retailers). Distributors and retailers have their own terms and conditions, which apply when you purchase Magnifiscience products from them (and you should ensure that you understand these terms and conditions). These Terms and Conditions will apply to any contract for the sale of Products from us to you (“Contract”). Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Product from our website. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order Products from our Website.

Understanding these Terms and Conditions

  • About Us
  • Our Products
  • Your Account
  • Product Purchases
  • Product Pricing
  • Payment Methods
  • Shipping
  • Returns and Refunds
  • Our Liability
  • Your Personal Information
  • Events Beyond Our Control
  • Changes to these Terms and Conditions
  • Complaints
  • Other Important Information
  • Governing Law and Jurisdiction

 

1. Understanding these Terms and Conditions

1.1 When certain terms and expressions are used in these Terms and Conditions, they have a certain meaning (“Defined Terms”). You can identify these Defined Terms because they start with a capital letter (even if they are not at the beginning of a sentence). When a defined term is used, it has the meaning given to it in the paragraph of these Terms and Conditions where it is defined (you can find these meanings by looking for the sentence where the defined term is indicated in brackets and quotation marks).

1.2 When we refer to “we”, “us” or “our”, we are referring to Magnifiscience. When we refer to “you”, “your”, we are referring to you as a person purchasing Products from our Website.

1.3 We have used headings to help you understand these Terms and Conditions and to easily find particular information. These Terms and Conditions, and any contract between you and us, are only available in English. We will not keep records of any contract between you and us. We therefore recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may change these Terms and Conditions from time to time, as set out in paragraph 14 below). Please check the Website each time you order Products to ensure that you understand the legal terms that apply to the Contract at that time.

 

2. About

2.1 We are Magnifiscience, a company registered in France under number 93290640700014, and we operate the Website. Our principal place of business is at Magnifiscience, 10 PL VENDOME 75001 PARIS.

Magnifiscience is a French company registered under number 93290640700014 (“we”, “us” or “our”). Magnifiscience operates the Website https://www.magnifi-science.com (“Website”) from its principal place of business.

2.2 If you wish to contact us, please use the form provided on the Contact Us page of our Website (available at Contact Us). Our customer service team will be happy to assist you.

 

3. Our products

3.1 We are relentlessly committed to excellence, luxury and the science of skincare. Our range of Products helps prolong the youthful appearance of even the most sensitive skin by addressing premature ageing, environmental damage and the stresses of today’s busy lifestyles. To learn more about our Products (including their benefits, how to use them and the ideal products to pair with your Product), please visit the Collections page of our Website.

3.2 The images of Products on our Website are for illustrative purposes only. The packaging and presentation of the Products may vary from the images on our Website.

3.3 Many of our Products are available in different sizes, weights, quantities and varieties. The various options for each Product are indicated on the relevant Product page on our Website.

3.4 All Products displayed on our Website are subject to availability. We will inform you by email or telephone as soon as possible if the Product you have ordered is not available and we will not process your order.

 

4. Your account

4.1 You do not need to register to browse our Website or purchase Products on our site. However, if you choose to register and create an account on Magnifiscience, you will enjoy all the benefits of our Website and we will have the opportunity to personalize your experience to facilitate your purchases.

4.2 When you create an account, you can store your debit or credit card information to facilitate and speed up the payment process, save and change your delivery addresses and billing information, and view your previous purchases and order history.

4.3 When you register or purchase Products on our Website, you must provide certain information, including your name, telephone number and email address. You will also need to provide valid credit card details that you are legally authorized to use. We reserve the right to ask you for any additional proof of your billing information that we deem necessary. You confirm that all information you provide to us at any time is true, accurate and complete.

 

5. Purchasing Products on our Website

5.1 You may only purchase Products from our Website if you are at least 18 years old.

5.2 You may not purchase Products from our Website for commercial and/or resale purposes.

5.3 Our ordering process allows you to review your order and correct any errors before submitting your order to us. Please take the time to read and review your order at each page of the process. In particular, check the quantities, sizes and weights of each of the Products you order.

5.4 By clicking “ORDER” you agree to purchase and pay for the products on your order. (This constitutes your acceptance of a contract with Magnifiscience to purchase the products in your order.) This Contract is subject to these Terms and Conditions. By placing an order, you confirm that you accept these Terms and Conditions.

5.5 After placing your order, you will receive an email informing you that we have received your order. Please note that this does not mean that your order has been accepted.

5.6 If we accept your order, we will confirm this to you by email (“Dispatch Confirmation”).

5.7 Only the Products listed in the Dispatch Confirmation are included in the Contract between you and us. If there is an error, please contact us as soon as possible using the form on the (Contact Us) page of our Website.

5.8 If we are unable to supply you with a Product (because, for example, the Product is not in stock or is no longer available), we will reduce your order and deliver only the available items. If you have already paid for the Product(s), we will refund the amount of the undelivered items as soon as possible.

 

6. Product prices

6.1 The price of the Products will be the same as that stated on our Website and updated from time to time. We take all reasonable steps to ensure that the price of the Products is correct at the time of entering the information onto the system. However, it is always possible that, despite our efforts, some of the Products shown on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of the error and give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not supply the Products to you at a lower price where a pricing error occurs. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.

6.2 The price of the Products may change from time to time. However, such changes will not affect any order which we have confirmed by an Order Acceptance.

 

7. Payment methods

7.1 You may pay for the Products by credit card. We accept the following cards: Visa, MasterCard, Maestro and American Express, Apple Pay.

7.2 By ordering Products from our Website, you authorise us to conduct credit and anti-fraud checks on you and the payment method you have provided. These checks may be necessary, among other things, to verify your identity, validate your credit or debit card, obtain an initial credit or debit card authorisation and/or authorise purchases. You authorise us to disclose the information you have provided, including your personal information, to third parties such as banks and credit reporting providers for the purposes of these checks. In addition, you agree that such third parties may keep a record of this information. You also agree that we may disclose information resulting from such checks to third parties, including fraud prevention and credit reference agencies. We reserve the right to implement additional payment security systems from time to time.

7.3 If the amount due for your order cannot be debited or invoiced, for any reason, your order will be cancelled. (We will notify you of this using the contact details you provided during the order process.)

7.4 Your credit card will not be charged until your order is dispatched (we will then take full payment for the Products and any applicable fees).

 

8. Shipping

8.1 Your order will be delivered within the estimated timeframe, unless an event outside our control occurs (see paragraph 13 below for more information on this type of event). If we are unable to deliver the order by the estimated date due to an event outside our control, we will provide you with a new estimated delivery date.

8.2 Delivery will be made when we deliver the products to the address you have provided to us. (Please ensure that the delivery details provided are correct, as we are not responsible for any delays or failures in delivery resulting from customer error).

8.3 If you order Products from our Website for delivery to an international destination, your order may be subject to import duties and taxes which will be applied when the delivery reaches its destination. Please note that we have no control over these charges and cannot predict them. You will be responsible for paying these import duties and taxes. Please contact your local customs office for further information before placing your order.

8.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We shall not be liable if you breach any of these laws or regulations.

 

9. Returns and Refunds

General Returns
9.1 Your complete satisfaction with the Products you have ordered from us is very important to us. If you have any problems with the Products you have ordered, please contact our customer services team using the form provided on the Contact Us page of our Website available at (Contact Us). Details of your right to cancel the Contract between us and how to do so are set out below and in the Order Acceptance that we send to you.

9.2 You may return Products to us and receive a full refund of the amount paid for the products, provided that you return the products to us in their original packaging (or inform us that you intend to do so) within 14 days of your receipt of the products.

9.3 If you wish to return any Products to us, please let us know by contacting our Customer Services team on +33 (0) 1 53 45 54 34 or by emailing Customer Services. We will send you an email confirming receipt of your return request. We advise you to keep a copy of this (and a copy of any emails you send to us).

9.4 You will receive a full refund of the price paid for the Products. We will process your refund as soon as possible and in any event within 14 days of our receipt of the returned Products. (As described in paragraph 9.3 above). We will refund you to the credit card used to pay for the order.

9.5 In order to receive your refund, you must return the Products to us as soon as reasonably possible. You are responsible for taking reasonable care of the Products until they are returned to us. We advise you to return them to us by registered post in the parcel and to keep proof of postage. We will not be able to provide you with a full refund if the Products are not returned to us or if they arrive damaged.

Faulty Products
9.6 In the unlikely event that the Products we sell to you are faulty or not as described, you may have additional legal rights to receive a refund for those products. These rights are not affected by our general returns policy (set out above) or these Terms and Conditions. You can obtain advice about your rights from your local or national consumer protection agency.

 

10. Our responsibility

10.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable consequence of our breach of these Terms and Conditions or our negligence. But we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when we entered into the Contract.

10.2 We only supply Products (including any samples provided with your order) for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes. Furthermore, we will not be liable to you for any loss of profit, loss of business, business interruption or loss of revenue.

10.3 We do not exclude or limit our liability in any way for:

10.3.1 death or personal injury resulting from our negligence;

10.3.2 fraud or fraudulent misrepresentation; and
10.3.3 any matter in respect of which we would be prohibited from excluding or restricting our liability.

 

11. Use of our Website

Your use of our Website is governed by our Website Terms of Use (available at Website Terms of Use). Please take the time to read our Website Terms of Use as they contain important information and provisions that apply to you. If you do not agree to our Website Terms of Use, you are not permitted to use our Website.

 

12. Your personal information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it contains important information and provisions that apply to you.

 

13. Events beyond our control

13.1 In rare circumstances, events beyond our reasonable control may delay the performance of our obligations under the Contract. If these events occur, we will endeavour to comply with our obligations as soon as possible. We cannot, however, accept any liability for any loss caused to you as a result of our delay or failure to comply with our obligations where such delay or failure is due to an event beyond our reasonable control.

13.2 If an event beyond our reasonable control that affects the performance of our obligations under the Contract occurs:

13.2.1 we will contact you as soon as possible to let you know; and
13.2.2 our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event beyond our reasonable control. Where the Event Outside Our Reasonable Control affects the delivery of the Products, we will agree a new date with you after the Event Outside Our Reasonable Control has ended.

 

14. Changes to these Terms and Conditions

14.1 We may change these Terms and Conditions from time to time (if, for example, we have made changes to the way we accept payment from you, or if a change in the law requires us to change these Terms and Conditions).

14.2 Each time you order Products from our site, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website. Please check the Terms and Conditions on our Website each time you order Products from our site to ensure that you understand the Terms and Conditions that apply.

 

15. Claims

In the event that you have a reason to complain, we will endeavour to resolve the issue and prevent it from happening again in the future. Please contact our customer service team using the form provided on the Contact Us page of our Website (available at Contact Us).

 

16. Other important information

16.1 We may transfer our rights and obligations under the Contract to another organisation. However, this does not affect your rights or our obligations under these Terms and Conditions.

16.2 The Contract is between you and us. No other person will have any right to enforce any of its terms.

16.3 Each of the paragraphs of these Terms and Conditions operates separately. If any court or competent authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will continue in force.

16.4 If we fail to insist on your compliance with your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we are waiving our rights against you or that you are not required to comply with those obligations. If we waive a default by you, we will only do so in writing. Further, this will not mean that we will automatically waive any subsequent default by you.

16.5 These Terms and Conditions constitute the entire agreement between you and us and supersede any prior agreements between you and us.

 

17. Applicable law and jurisdiction

17.1 These Terms and Conditions are governed by Swiss law. This means that the Contract for the purchase of Products on our Website, and any dispute or claim arising out of or related to it, will be governed by Swiss law.

17.2 You and we agree that the courts of Paris shall have exclusive jurisdiction to settle any dispute.

 

18. Consequences of withdrawal

18.1 Right of withdrawal

You can withdraw from your contract declaration within 14 days without giving reasons in writing (e.g. letter, fax, e-mail), or – if the item is delivered to you before the deadline has expired – also by returning the item. The period begins after receipt of these conditions in written form, but not before receipt of the goods by the recipient (or from the first partial delivery, in the case of recurring deliveries of items of the same type) or before fulfillment of our information duties within the meaning of Article 246 § 2 in conjunction with § 1 para. 1 and 2 of the Civil Code Implementation Act as well as our obligations within the meaning of § 312g, para. 1 sentence 1 C.C. in conjunction with Article 246 § 3 of the Civil Code Implementation Act. In order to preserve the right of withdrawal, the sending of a written text expressing this wish as well as the return of the goods must respect the deadline. The withdrawal must be sent to: 10 Place Vendôme, 75001 Paris – +33 (0) 1 53 45 54 34

Consequences of withdrawal

If the withdrawal is valid, the services received by both parties must be returned as well as the benefits derived (e.g. interest) where applicable. If you can only return the services received as well as the benefits (e.g. utility benefits) partially or not at all or in a deteriorated state, you will be required to provide us with compensation. In the event of deterioration and benefits derived from the goods, you must only provide compensation to the extent that the uses or deterioration are due to handling of the goods beyond the verification of their properties and mode of operation. By “verification of properties and mode of operation” is meant that the goods concerned have been subjected to a test and trial similar to those generally practiced in the trade. Goods that can be sent by parcel are to be returned at our expense and risk. Goods that cannot be sent by parcel will be collected from you. Reimbursement obligations must be fulfilled within 30 days. The period begins for you upon sending your declaration of withdrawal or the goods, and for us upon their receipt.

End of withdrawal conditions